Privacy Policy for Hybridcaservice.md

Effective Date: August 7, 2025

Introduction

At Hybridcaservice.md ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (hybridcaservice.md), interact with us through our social media accounts (Facebook Messenger, WhatsApp), or use our hybrid online services, including automated customer support powered by API integrations. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

When you interact with our website or services, you may voluntarily provide personal data, such as:

• Name, email address, phone number, or other contact details when you contact us via forms, Facebook Messenger, WhatsApp, or other communication channels.
• Information provided during account creation or service inquiries.
• Payment information (e.g., credit card details) if you purchase services from us, processed securely through our trusted payment partners.

b. Information Collected Automatically

We may collect certain data automatically when you use our services, including:

• Device and Usage Information: IP address, browser type, operating system, device identifiers, and browsing behavior (e.g., pages visited, time spent on the site).
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site performance, and deliver personalized content. For example, cookies help us save your preferences or track interactions with our automated chatbot. You can manage cookie preferences through your browser settings.
• Chatbot Interactions: Data entered during interactions with our automated customer support on Facebook Messenger or WhatsApp, such as messages, preferences, or inquiries, may be stored to improve our services.

c. Information from Third Parties

We may receive data from third-party platforms (e.g., Facebook, WhatsApp) when you interact with our services through these channels, subject to their respective privacy policies. For example, we may receive your profile name or contact details when you message us via these platforms.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To respond to your inquiries, deliver automated customer support, and process transactions.
• To Improve Our Services: To analyze user interactions, enhance our website, and optimize our chatbot's performance.
• Marketing and Communication: To send you promotional messages, updates, or offers related to our services, provided you have given consent. You can opt out at any time by contacting us or using the unsubscribe option.
• Legal Compliance: To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
• Security: To protect our website and services from fraud, unauthorized access, or other malicious activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent (Art. 6(1)(a) GDPR): When you provide explicit consent, such as for receiving marketing communications or using cookies.
• Contractual Necessity (Art. 6(1)(b) GDPR): To fulfill our obligations under a contract, such as delivering services you have requested.
• Legitimate Interests (Art. 6(1)(f) GDPR): For purposes like improving our services, ensuring security, or analyzing website performance, provided your rights are not overridden.
• Legal Obligation (Art. 6(1)(c) GDPR): To comply with applicable laws or regulations.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party providers (e.g., payment processors, hosting services, or API providers) who assist us in delivering our services. These providers are contractually obligated to protect your data and process it only as instructed.
• Third-Party Platforms: Platforms like Facebook or WhatsApp, when you interact with us through their services, subject to their privacy policies.
• Legal Authorities: When required by law or to protect our rights, property, or safety.

If your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to maintain GDPR-compliant protection.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer needed or if processing is unlawful.
• Restriction: Request restriction of data processing in certain cases.
• Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.
• Objection: Object to processing based on legitimate interests, including for direct marketing.
• Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, contact us at the details provided in Section 11. We will respond within one month, as required by GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

• Customer data related to transactions is kept for 7 years to comply with tax laws.
• Chatbot interaction data is retained for 6 months to improve our services, unless you request deletion.
• Data no longer needed is securely deleted or anonymized.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze performance. Cookies may include:

• Essential Cookies: Necessary for the website to function (e.g., maintaining your session).
• Analytics Cookies: To track site usage and improve functionality.
• Marketing Cookies: To deliver personalized ads, only with your consent.

You can manage cookie preferences via our cookie banner or browser settings.

8. Security

We implement reasonable technical and organizational measures to protect your data, such as encryption, secure servers, and access controls. However, no system is completely secure, and you are responsible for safeguarding your account credentials.

9. Third-Party Links

Our website or services may contain links to third-party sites (e.g., Facebook, WhatsApp). We are not responsible for their privacy practices. Please review their policies before sharing personal data.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website.

11. Contact Us

For questions, complaints, or to exercise your rights, contact us at:

If you are not satisfied with our response, you may contact the National Agency for Personal Data Protection in Moldova or the relevant data protection authority in your country.